Shipping policy
How and when your order moves once a physician has approved it.
Processing time
Nothing ships until an independent licensed physician has reviewed your questionnaire and approved a prescription. Once approved, our accredited U.S. pharmacy partner fills the order, typically within one business day.
Delivery window
Standard shipping is free on every plan and typically arrives within 3–5 business days of your order being filled. Delivery times can vary slightly by location and courier volume, especially around holidays.
Discreet packaging
Every order ships in a plain outer package. Nothing on the outside identifies the pharmacy, the brand, or the contents — the return address is generic and gives nothing away to anyone else who might see the package.
Shipping area
We currently ship within the United States. If your state has additional telehealth requirements that affect availability, you'll be notified during checkout before anything is charged.
Tracking
You'll receive a shipping confirmation with tracking information as soon as your order leaves the pharmacy. If a tracked package shows as delivered but hasn't arrived, contact us within 7 days so we can look into it.
Address changes
Contact us as soon as possible if you need to update a delivery address — we can make changes before an order ships, but not once it's already left the pharmacy.
Subscription deliveries
Monthly plans ship automatically on your billing cycle. You can skip, reschedule, or cancel an upcoming delivery from your account at any time before it's processed.
Questions about a specific order? Contact us with your order details and we'll look into it.